It’s really simple. We want you to absolutely love our products as much as we do. For styling tools and hair, we accept returns or exchanges within 14 days of delivery. All tools, hair and packaging must be in original condition. All hair or tools purchased on seasonal sales including but not limited to Black Friday, Boxing day etc., is exchange only. Any items sent to us without approval or open hair will be discarded and refunds will not be provided. All shipping charges are the responsibility of the customer. By using this return manager you agree to our return policy and if Bombay Hair finds the hair or tools to be open they are subject to a restocking fee. P.S. did you know if you're submitting for an exchange we will send your new exchanged for product at no extra cost to you!